SSN for Returns at Macy’s?

My wife and I received a Macy’s gift card as a holiday present. Like many of you, I really find gift cards to be annoying. They force me to shop at a particular store within a few months (since some of them expire), and I always end up spending money to cover the costs of my purchase that exceed the gift card value.

We decided that we could both use a new pair of jeans. After pouting a bit, I reluctantly agree to accompany my wife to our local Hecht’s, which was recently rebranded a Macy’s after Federated Department Stores (FD) acquired the franchise from May Department Stores.

After searching around the store for a half hour, my wife discovered that this new Macy’s had a pathetic petites section.  It had a dismally small selection of jeans for her to choose from and none of them appealed to her.

That left us with the only viable option, visit the Macy’s online store.  After browsing the site for a while, my wife chose a nice pair of Ralph Lauren Polo (RL) jeans and I selected my usual boring pair of Levi’s. My wife was a little unsure of her size, but Macy’s advertised “Easy Returns” on their homepage. She figured if she got the size wrong, we could return it to the brick and mortar store. Surprise surprise, returns were anything but easy.

The jeans took about a week to arrive (kind of slow given how much shipping cost).  My wife discovered that her jeans were too short.  I shook my head. She assured me that it wouldn’t be any problem with Macy’s return policy.  The “Easy Returns” policy states:

Returns are easy and convenient at You can exchange or return your purchase to any Macy’s store (find the one nearest you). You can also return purchases directly to by mail. It’s up to you!

Inside your package you’ll find an invoice like the one shown here. Simply take your purchase, this invoice (make sure the bar code is attached) and the original packing materials to any Sales Associate to process your exchange or return – it’s that easy! You will receive a credit to the original tender (e.g. major credit card).

So we headed back off to our local Macy’s store. When we got to the store, we looked around again for the Ralph Lauren jeans to do an exchange, but we did not find any. While we finished looking, we spotted an employee heading to a service desk. It looked liked she just finished helping a customer. We stood right in front of the cash register, items in hand, when a store employee walked by.  We briefly made eye contact, to no avail.  The employee kept walking, not bothering to tell us that that particular register was closed, and/or pointing us to the closest operating customer service desk.  A simple acknowledgment of our presence would have made all the difference.

We then walked around until we found the service desk in the front with several people in line.  We waited in line while our kids started to fuss.  You know how young kids get in lines (heck, I get that way too).  When it was finally our turn, my wife handed over her jeans still in the original plastic shipping pouch with the invoice and all the other paper work it came with.  The cashier started punching all sorts of buttons (Why does it always take so many keystrokes for clothing store employees to ring up an order?).

She then asked my wife for her drivers license.  It seemed like a semi-reasonable request to verify her identity and help avoid return fraud, so my wife dug our her drivers license.  After some more serious key mashing, the cashier pointed to the credit card terminal and asked my wife for her Social Security Number. Wait a minute! Time out! There is no way we are giving my wife’s Social Security Number after this sales associate just took down my wife’s driver’s license info (full name, address, eye color, etc.).  The thought of this employee opening a home equity line of credit with this info flashed through my mind.

I responded that there is no way they need a Social Security number for a return. We only wanted store credit anyways so my wife could order the larger size online. The line we heard parroted to us: “it’s the store policy.”  Fine, but that doesn’t make it right.

Another employee who approached the counter during this exchange actually tried to justify the policy by stating that she enters her social security number every time she clocks into work at Macy’s and to access her employee information via the computer terminal.  I told her that I understand that you have to supply an employer your Social Security number for tax purposes but that does not justify putting it out there for a simple transaction like a store return. She tries to even say that using the keypad is secure, which she is watching closely in addition to the actual cashier, and the keypad will protect my Social Security number from being heard or seen. (Professional con artists can watch your fingers and determine what numbers you are punching in at ATMs I’ve read.)  I totally disagreed with her and she finally backed down when I recounted how a waiter stole our credit card number a few years ago.

They finally pulled the dreaded, “I need a manager approval.”  My kids are now entering full meltdown mode and for once I decided not even to hold them back.  The other shoppers in line gave up and left. (At least maybe I hurt the store’s sales for the day after they decided to rob me of my time.)

When the manager came, she did not even speak to us.  I indicated that I wanted to complain about this dangerous and horrible policy of asking for Social Security numbers for returns.  She just shrugged and the cashier then defensively parrotted back again, “It’s the store policy.” Neither the manager nor the cashier wanted to document or hear anything about my complaint about this “corporate headquarters” policy that they could do nothing about.  The manager tapped some keys, twisted a key, and then typed some more keys.  We then finally got credit added back to our gift card.  Did this really have to be so hard?  In the end, my wife never gave up her Social Security number but we still got credit on the gift card.

It looks like Federated Department Stores has the same attitude toward customers that Home Depot (HD) has had. CEO Nardelli recently abruptly left Home Depot.  I wonder what the future holds for Federated Department Stores’ CEO Terry J. Lundgren. Federated Department Stores might be trying to build a wide moat in the mall anchor store niche, but with this kind of attitude I see them loosing customers to smaller stores if they don’t make major changes in the way they treat customers.

Federated Department Stores is now on my pass pile for both my future shopping and investing. Is Federated alone in this abysmal policy of asking for Social Security numbers for returns? I invite corporate staff from Federated Department Stores or Macy’s to use the comments section below to explain to us here how they justify the collection of Social Security numbers for store returns.

33 thoughts on “SSN for Returns at Macy’s?

  • January 16, 2007 at 9:58 pm

    I’ve been a sales associate with Macy*s for a little over three years now. I have worked at 3 different Macy*s stores. Online returns are not extremely common, but common enough for me to be able to respond to this with confidence. NEVER has a social security number been needed for a Macy* return. SSN’s are only needed to Open an account or to do an account look up. Occasionally, for store credits on returns, we do ask for ID/DL but only to issue an MOC (Merchandise Only Credit) The register only prompts for ID when there could be something off with a return, in which case the customer is mailed an MOC, Otherwise all other store credits are given on the spot in the form of a Gift Card or EZ-Exchange card (in some cases an MOC will be printed out on the spot, but since we’ve started the ez-exchange cards, MOC’s are extremely rare)
    NOW, you mentioned that this macy*s was previously a Hecht’s? i recently transfered to a Foleys turned Macy*s and let me just say, no one knows what they are doing. From the Store Manager to the Associates. Fortunetly i was trained and worked for our Corporate store in San Francisco, so i know the ropes. Having witnessed these poor lost lambs first hand, i have to say, in my honest opinion, i highly doubt there was any malicious intent behind them asking for the social. i *really* just think they had no idea what they were doing (manager included) .com returns are a bit confusing to begin with, and chances are they had never dealt with one before (which would explain the ‘many keystrokes’ ) Improper training/Lack of training, i’m not quite sure, but it IS a Major problem i wish Corporate would address.

    i’m very sorry that you had such a horrible experience and didn’t receive outstanding service.


  • January 16, 2007 at 10:38 pm

    Hello Jane,

    Thank you for chiming in. I’m glad someone from Macy’s decided to respond.

    I agree that it’s unlikely that the sales associate was being malicious in any way. However, she and her colleague was both combative when we refused to provide a SSN. They did not even recognize how their request was unreasonable.

    I also agree with you that training needs to be improved dramatically. Identity theft issues should be a very high priority. Sales associates should be trained that it is never acceptable to ask for a SSN, especially for a basic item return with a receipt/invoice. Even if a sales associate does not intercept social security numbers, there is still a potential that stored data with SSN could fall into the wrong hands.

    The one lesson that I did learn is that online retailers, like Amazon will continue to gain on brick-and-mortar stores if retailers like Macy’s cannot take advantage of their local physical presence to make the shopping experience easier and more enjoyable.

  • January 19, 2007 at 2:58 am

    I’m also a sales assocaite at a Foley’s turned Macy’s. It sounds like the associate misunderstood you and was trying to look up your macy’s credit card number, where a DL and a SSN are required to find it. We never need a SSN to return an item, but a Driver’s license is always needed without a receipt. Honestly the associate probably didn’t care, and didn’t read the Macy’ invoice. All she would need to do is scan the little bar code on the invoice and it would pull up all the information needed to complete the return.

    I imagine the associate heard it some thing like this
    George’s wife- I bought these jeans online with a macy’s gift card and would like to return them.
    Employee- Goes to do an exchange….hear macy’s and card in a sentance, and instead of no receipt return with CRL (the little bar code on the invoice) she opts for no receipt return, bought with macy’s card. Okay she didn’t hand me her macy’s card…so lookup account….Geroge’s wife I need your DL…okay now enter your ssn on the pin pad device as prompted by register.
    That’s probably what happened. Sorry but mistakes are made.

  • January 19, 2007 at 9:40 am


    That’s a plausible explanation. However, the employee did not admit the mistake, even after we fully explained the situation and insisted that this simple return should not need a SSN. There was a second employ that watched everything and then a store manager. None of them said anything about a mistake. They instead insisted that this was “corporate” policy that they could do nothing about.

  • January 19, 2007 at 3:47 pm

    George: On behalf of Macy’s, I want to sincerely apologize for your experience in our store. Clearly, we did not meet your expectation for an easy return.

    Making your return should have been as easy as scanning the barcode on the packing slip from your online order. And there was no reason for you to be asked for your Social Security Number.

    We are continuing to work on improving our policies, systems and training to enhance the shopping experience and provide fast and efficient transactions.

    The executive in charge of this area of our company would like to talk to you directly to explain what happened and to apologize. If you will email your contact information offline, I will have him call you at a time that is convenient to you.

    Again, thanks for shopping Macy’s and please accept our apologies for the inconvenience and concern you were caused.

    We appreciate you taking time to post your concerns.

    Jim Sluzewski
    Vice President – Corporate Communications & External Affairs
    Federated Department Stores, Inc.

  • January 20, 2007 at 5:11 pm

    I worked at Macy’s as an x-mas hire for 2006. The training before you start working there is pretty extensive and it covers everything that you need to know and do as an associate. I’m sorry to here that you had such a bad experience however Macy’s #1 goal is customer service. To make a return for a purchase you made online is just as easy as returning a purchase that you made at the actual store. I don’t see why this specific cashier had a problem and pressed so many keys because all you have to do is hit the return key, put the last four of the employee’s SS#, scan the barcode on the packing slip and that is it. The only time we ask for social security numbers and we dont even see it because you put it on the PIN pad just like you would put your pin for an debit purchase at any other store would be for three reasons when you want to open a charge, to pay your charge card bill and dont have the actual statement and lastly, if you want to charge something on your Macys charge card and you dont have your card with you. This is my first time working for Macys but I always shop there and I haven’t had any complaints about them as an employee or a customer. I am sure when you visit Macys again your experience will be a better one.

  • June 25, 2007 at 8:24 pm

    get a life dude.

  • June 28, 2007 at 12:30 am

    I have to say that is an absolutely ridiculous policy, it definitely falls in the None of Your Business category.

  • July 6, 2007 at 10:52 pm

    Just to clarify a few things. And I preface this by saying I have worked for a bunch of different stores including ADG, Allied, Federated, and May since 1980. Most recently I worked for Fields and then Lazarus in Columbus Ohio

    If you are one of the masses who allowed Congress to pass the Patriot Act, twice, this is your own fault.

    The Patriot Act sates clearly that all, and i do mean ALL, financial transactions require a complete match between photo verification, state issued verification and federal verification, hence the license and SS# match. You already gave us your SS# when you signed up for the card (for the credit check) and the state and feds already have it. This, my friend, is the law. Associates were trained on this as recently as this month, the cards are, or are supposed to be at the registers. If all we did was match your DL number, you would be much more likely to be defrauded, not less.

    As for the signature pads, you are completely incorrect. Sales associates have no access to any of the information that guests enter. This even goes so far as to when there is a credit mistake, an address change or a correction, and the associate connects the customer to our central credit center by phone, the associate hands the phone to the guest so they can communicate directly. Simply put “WE DON’T WANT TO KNOW.”

    When you open a card for example, it prompts you for both your date of birth and your SS#, but the pad is where you enter it, not on the paper application. I mean, how much more secure can it be?? Fingerprint maybe?

    As for identity theft, that’s both insulting and rude. How dare you accuse an employee of that intent. We only have access to the DL info, and buddy, I dont know where you live, but here in Ohio, ALL of that information is available on-line and in person, since it’s public information, just like court records, property tax recoreds or voter registration. And eye color? Dude, thats just stupid.

    Furthermore, most stores have cameras that fire up the moment anyone touches the terminal. So even if there was some attempt at fraud, we’d be the first to spot it.

    Since you do not indicate if you used your Macys card for the purchase or if you presented it at the return, if the associate had to do a lookup, them’s the rules. You chose to ask for store credit, not a return. If you had asked for a return, all you would need to do would be swipe your card, bingo.

    CRLs of course are only valid if you purchase the merchandise in the store

    As for Jim who wrote “I don’t see why this specific cashier had a problem and pressed so many keys because all you have to do is hit the return key, put the last four of the employee’s SS#,” I don’t know what store you worked for, but our terminals have never asked for the associate to do anything besides log in like they always have with their associate ID and PIN, just like a typical sale. At our stores the prompts go like this:

    T2 for return
    if there is a receipt, scan the receipt
    if no receipt, the next prompt is payment method
    Macy card
    Bank Card
    FedFill (which is bridal)

    If you used your Macy card, they can back that out by matching the bar code to your card. If you used your bank card, they can back that out the same way. Since the transaction was on-line, it’s one or the other, I have never understood that a MOC, gift card or EZ can be used for an on-line purchase, since we cant do it over the phone in the store for example, but i admit i could be incorrect about that

    If we have to look up your account and do a match, its for your own protection.

    Now, the associate gets a prompt upon completing the transaction asking you which form of credit you would like. EZ cards, credit cards or gift cards are easy, and they only require your signature for the return, we dont even need your card.

    You however said you wanted store credit and thats a different story completely.

    Why all the hub-bub? Well lets say this merchandise was stolen out of your mailbox and someone was trying to heist it. You say that all you wanted was store credit? Thats EXACTLY the way criminals hijack the stores. If the store cannot verify your identity, then the transaction becomes a send-check, which goes to the merchandise address, rather then that of the person in front of the associate at the desk.

    In both your and the associates defense, since Hecht’s was a heritage May company store, there’s no telling what POS system they are/were stuck with. The “easy on-line return” policy is indeed a Macy policy, but the stores only updated after the Christmas holiday season. prior to that, it was a conveluted and Byzantine process, trust me.

    May company (which i also worked for) had some pretty crappy back end systems, and the Macys is in fact only now updating the 850 stores to a company wide POS standard “Smart Terminals” and the stores with the oldest terminals will be updated first. Even so, this will not be complete until 2010 as stated in this month’s internal Macy magazine.

    Finaly you state “Amazon will continue to gain on brick-and-mortar stores if retailers like Macy’s cannot take advantage of their local physical presence to make the shopping experience easier and more enjoyable.” is one of the fastest growing on-line retailers, and is now in the top 10 in terms of business.

    And be nice to the associates, OK? They don’t make up the rules, they only follow them. The associate is only following the prompts on the screen. Yes, on-line returns are a bit troublesome, but a bit less troublesome than you sound. And let’s keep this in proportion, this is retail, not NASA.

    In closing I must state that this posting does not represent the Macy company in any way or intent, but my own opinion and experiences.

  • July 8, 2007 at 1:59 am

    I have worked for Macy’s for 21 years as a department manager and never needed a ssn to do a return. I’ve never seen a register prompt for ssn for a return. The May co stores do have a different system, but that doesn’t make sense for any type of return. That is not a company policy and more training would help consumers.

  • July 9, 2007 at 10:05 am

    Well FV, Ive been a dep mgr off and on since 1983 and depending on which store you worked for, a SS number has been required when they as for STORE CREDIT…not a return. Just like we ask for all kinds of id when they do an un-reciepted return? This is a MACY system, Fields etc did not require it.

    If you have any questions, walk to your terminal, do a return w/o receipt, and watch the prompts. Believe me when i say, I hate it to.

    In closing I would remind everyone, if you are so worried about identity theft, USE CASH!

  • July 10, 2007 at 6:44 pm

    Why is it such a BIG deal? People like you don’t make ANY difference on how things are truly run at stores. I’ve worked for T-Mobile, Circuit City, and Sears Brand Central and I can tell you right now that just because you get mad over some little issue doesn’t mean they should change their business policies. Even in the cellular industry where customer service is CONSTANTLY below par, people think they have so much “power” by asking to talk to a supervisor. Well OK, you get a supervisor, get it corrected, SUPERVISOR apologizes, regional director apologizes and issues you a free month’s worth of phone service, you walk out happy, supervisor/employees/regional director laugh at you. Believe me, it has happened before because I was that employee refusing to call customer service over a complaint that her daughter sent 1000 text messages 3 months ago and SHE never knew about it 3 months later. Not our problem, nor should problems like this be any person working in a retail store. Shove off, shut up, just do what the associate says, and don’t shop there again. Remember, whining is for babies = )

  • July 10, 2007 at 6:47 pm

    and another thing, why would someone want your wife’s social? People with the worst scores are the one’s who want to keep their credit info. safe. And if someone wanted to get it, they would find a way to get it no matter what you do to stop it. It’s called the INTERNET, your using it right now leaving traces of your identity on 10-20 servers everytime you visit a page.

  • September 24, 2007 at 6:08 am

    Just wondering if Macy’s are aware of the scam on myspace regarding ez exchange care hundreds of people daily are being hacked from somebody claiming you can get a free $500 dollar gift card from

  • November 11, 2007 at 1:29 am

    I have worked at Macy’s for 3 years, and people like you are what make an otherwise great job seem unbearable at times. I would suggest if this incident caused you to write such a lengthy complaint, you should probably find something worthwhile to do with your life. No, it shouldn’t take an SSN to do a return, but if you were asked for one all you had to do was enter it on the keypad. Macy’s employees don’t see the actual SSN. If you have a problem, fault the company, not the employees who are there simply to serve the customers. You and your wife just sound like miserable, empty people.

  • November 11, 2007 at 5:25 am

    Nothing empty about me! I was just pointing out Macy’s need to do something about the scams ,not the employees. So please read properly before commenting. I have plenty to do with my time.I was trying to help people in myspace and stumbled on this page so tried to get some response. Your comment was no help what so ever thanks anyway.What you should understand is these hackers that use Macy’s and can hack into peoples personal details bank accounts and stuff.So I am doing a worthwhile job thanks!

  • November 30, 2007 at 1:41 pm

    I have just sat through a training program at Macy’s for temporary Christmas-time work. I felt like a fraud, as everyone was very young and naive and I am older, educated, and seasoned. I don’t remember such heavy indoctrination in all my years as a worker bee.
    New employees are instructed to sell Macy’s credit cards and given specific answers to pacify the customer’s concerns about Macy’s high credit card interest rates. The truth is that if a customer doesn’t pay their entire credit card bill in one month the store doubles their profit due to their 25% credit card interest rate. Alas, no one questions. It’s all so blatantly deceptive now; no one seems to be educated to protect themselves from such mass indoctrination.
    Then the new employee is told to always use the words “outstanding service”…. If we tell the customer that they are getting “outstanding service” perhaps we convince them and ourselves that Macys actually gives “outstanding service”. It must work, the Macy’s employees seem to feel pretty good about themselves and their company.
    I don’t get “company people”. But they seem to be a happy group, they don’t appear cynical, and they are happy with the scraps the corporations feed them.
    Perhaps, I could learn from them. I’m going to start by wearing heavier make-up and smiling all the time like I was instructed to!

  • March 25, 2009 at 12:48 pm

    Never mind returns..My mother and I shopped at Macy’s this weekend and when we used our Macy’s cards (Store cards, not gift) we were told by three different associates that we not only needed to provide our drivers licenses, but tell them…not write..our entire ss #’s…

    Macy’s, it’s policies, it’s rude associates can all go straight to hell. I’m shopping elsewhere.

  • April 20, 2009 at 4:15 pm


  • August 19, 2009 at 12:05 pm

    I’ve worked at Macy’s for about a year now, and contrary to just 4-digits being entered into the register before a transaction, we have to enter a 6-digit employee number followed by a 4-digit pin.

    In any case, I sincerely hope that you accept our apology and continue to shop at what I believe to be the best department store with (generally) excellent customer service (at least as my experience as a customer and employee).

  • August 31, 2010 at 12:15 am

    lets be honest, macy’s is retail. retail companies want to make money. they make money by having store branded credit cards. if you are employed by macys and want to keep your job, you must process at leats 3 credi applications a week. if you dont, you will be sitting in your store managers office trying to explain why she shouldnt fire you. associates who fear this will go to extreme lengths to get these applications, this sounds to me like the asociate was signing your wife up for a macys account. the manager came down and of course was not gonnna say anything because managers encourage this type of underhanded behavior.

  • September 24, 2010 at 11:35 pm

    This is beyond ridiculous. NO Macys employee would even bother to try to take someones SSN b/c they are so busy anyway. I’m a Macy’s employee and I get upset when people get touchy about this…what probably happened is that they were confused and were trying to put the refund amount back on your Macy’s card (hence needing the SSN) instead of the gift card. What you crazy people need to realize and stop being so defensive about is that sometimes the computer randomly prompts us to put in someone’s State ID# from the license and need the customer to put in their SSN (which is not even visible to the associate on the screen, it just comes up as XXX-XX-XXXX)!! We are just trying to do our job, not steal your freaking identity, and you just make it harder for us by complaining! No one cares. Macys doesn’t care about stealing your silly ID, they only are greedy about trying to make ppl sign up for cards.

  • March 1, 2011 at 9:21 pm

    I dislike customers just like you. You are ridiculous. Macy’s can do without your attitude and business. I’d rather take the next sale than try to deal with you. I don’t get paid enough to deal with customers like you.

  • March 1, 2011 at 9:22 pm

    and Sillly is COMPLETELY RIGHT!

  • January 7, 2012 at 6:38 pm

    As you can see from the posts here, Macy’s employees are generally rude, disrepectful to customers, ignorant, and completely uneducated about the realities of identity theft and privacy in modern times. Each year in the United States, there are over 10 million cases of identity theft, and most of it is committed or facilitated by insiders such as company employees with access to sensitive information. Under no circumstances should any retail store be requesting sensitive information such as SSNs, DL numbers, or dates of birth. Macy’s would like all of its shoppers to sacrifice their privacy and to put their identities at risk merely to stop “return fraud” and aggrandize their profits even further. Also, if you read the return policy posted at the sales counters, it states that Macy’s will use the customer’s personal information for marketing purposes. No employee should be attempting to enforce a policy that requests personal, sensitive information from consumers. Perhaps the obnoxious, meagerly-educated employees at Macy’s will realize the risk of giving out personal information once they suffer from identity theft and have to spend hundreds of hours cleaning it up. And no, it is not correct that a person’s SSN is “public information” (in Ohio or on the internet). I thank the original poster for complaining about this serious invasion of privacy. If stores like Macy’s had their way, every American would be required to provide fingerprints and a DNA sample so they can track what clothes you wear and return and can market their overpriced junk to you until the end of time. No reasonable person wants to live in a society like that. To all the ignorant Macy’s employees: if you don’t want to “deal” with educated people who care about their privacy, don’t try to enforce wrongful, intrusive policies. Or quit and find a real job.

  • June 27, 2012 at 7:43 pm

    For Marshall Field! All managers and all employers know that Macy’s employers(such as cashiers or sales associates) must login to the POS system using their employement number and PIN, which is 4 last digits of their SSN. That is explain why she used her SSN. That is a question for Macy’s CEO. Why do employers must use their private information to login to the system? Is it against the law to say “NO” in that case? I am a new employer at Macy’s and I don’t like this “RULE”!

  • March 25, 2013 at 10:35 am

    I was using my credit card this weekend (I have only had it 3 months) to make a purchase. I gave the assosiate my Macy’s card, I was then asked for my license (which is a picture)- OK, and she then told me to enter my SS#. I then said no, I’m not doing that. She did say the register prompted her for this. I don’t know what she did, but I didn’t have to supply my social after refusing. I went to the Macy’s website and entered my Macy’s card experience, and did ask to be called about this. I’d really like to know why I am being asked to supply a SS#.

  • May 4, 2013 at 11:53 pm

    The aforementioned incident (the return)was similar to mine. Today, i visited a Macy’s store in woodbridge and the cash registry employee asked me if i want to apply for a Macy’s card to avail of discounts, so i said yes…she ask me for an ID, my address,etc. and the last one was my SSN. This rang a bell, so to speak, and i was polite to tell, i cannot remember and i do not have it here (the card), i always leave it at home…honestly, i really cannot remember it because i seldom use it anyway. I kept my annoyance more so that the application did not “materialize”. I think they should stop asking people about their Social because it is so annoying, it is an encroachment into someone’s privacy(unless they are govt. agency)…tnx for this forum…i feel better.

  • May 31, 2013 at 5:26 pm

    A couple of weeks ago, I bought a belt with my regular credit card. After getting it home and realizing it didn’t “Go” with the outfit, I went to return it. I was also prompted to enter my SS#. I was a bit shocked, but like a lemming, did what I was prompted. After reading these comments, I wish I had complained. This is not a new Macy’s. Macy’s took over this store about 8 years ago when it acquired local department store Filene’s.
    I almost never shop at Macy’s because the one near me has a terrible selection. But now I will never go there again.

  • October 18, 2015 at 3:22 am

    My wife purchase shorts for me but they were unattractive to me so we headed out to Macy’s to return the shorts. During the return and after providing her driver license information she was prompted to enter her SSN. Wow!
    We refused to enter it and were told that it’s store policy. A manager was called and he bypassed this request and completed the return transaction.
    With so much identity theft going on I would not be surprised to hear at some point that Macy’s has been responsible for many of these incidents.
    Think of all the things that will occur to you if your SSN gets stolen. Protect that number!

  • January 4, 2021 at 4:30 pm

    I’m always asked for my SS# at Macy’s and very uncomfortable about it.
    Recently I noticed on the fact sheet that is mailed to Macy’s cardholders, not only do they ask for SS#s but they SHARE the numbers too! Under Facts/What? it says, “The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and income”. It’s appalling and should be illegal.

  • October 12, 2021 at 11:28 pm

    This exact thing happened to me in Kings Highway Brooklyn NY. I had to present my identification and input my SSI number into this data base looking machine. In my case, this is 2021 PANDEMIC time, massive amount of people on line, I have this freaking thing on my face, my glasses are fogged up, and the associate taking care of me (it’s her first day and I am her first customer) I am also comedian, so, I did the SSI number thing and said to the cashier, anyone who wants my identity they can have it, someone actually stole my identity once, when they found out it was mine, they called and bribed me to take it back. lol… This being said, very odd policy, but against any FOOL that wants to be me, please be me, because I want to be me anymore.

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